Frequently Asked Questions

YES! Local Level Events has both a phone helpline and a support email account.
(888) 991-6558
Our Setup Guide walks self-serve customers through the event creation process. Our PRO account gives you access to our support team. This team will create custom event links FOR you. Choose PRO and leave the work and details to us!
Local Level Events will allow organizations to control refund policies per event. We are happy to assist you in creating a plan should a refund be requested. Simply email or call (888) 991-6558 for assistance with refunds. Some fees and transaction costs may not be refundable.
Yes! Our system is designed to allow event organizers to maintain control of sale and publish dates.
Your organization will be paid via direct deposit within 10 business days of event completion.
Our scanning feature will indicate when a ticket has been scanned and will display a warning message with the last scanned time.
Fields are unlimited and customizable to your organization’s specific needs and requests.
Yes! Simply contact us to include additional organization members to your event account. 614-484-1981
No. Children under the age of 13 are not permitted to use the services to register for an event or purchase tickets even though some events may be attended by children under the age of 13. A parent, guardian, or other person over the age 13 must register for events or purchase tickets for such events. If you use our services, then you acknowledge and affirm that you are over the age of 13.